Shipping
Artworks are shipped worldwide with complimentary tracked delivery.
Any order may be shipped in separate consignments.
Orders are shipped within an estimated timeframe of one week. Once shipped, please allow additional time for delivery to your destination.
Limited editions
Customs duties and taxes may apply as usual, although we make every effort to spare you this inconvenience—subject to occasional exceptions.
Original artworks
Customs duties and taxes may apply, as usual.
Returns
Limited editions
As every artwork is individually produced, and made to order, we are unable to accept returns or exchanges.
Original artworks
Original artworks may be returned within 14 calendar days of the delivery date (whether to a home address or a pickup point).
No returns due to refusal to pay customs duties or taxes can be accepted. Consequently, any order must be received or collected from a pickup point by the recipient before it can be returned. Otherwise, no refund can be issued.
Here is the procedure to follow :
- An email must be sent to the seller prior to any return, and the return request must be confirmed by the seller beforehand; otherwise, the return may not be accepted.
- Return shipping costs are borne by the buyer, who is responsible for the delivery (the buyer must therefore purchase insurance to cover the value of the artwork, as no refund will be issued in the event of non-delivery, loss, theft, or damage).
- The artwork must be returned in perfect condition along with its certificate of authenticity, in its original packaging; otherwise, the refund for the order may be refused
Refund policy
In the event of a return made under the aforementioned conditions, once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
A refund will be issued to the payment method used when the order was placed.
The refund may be issued within 14 days of receipt of the returned product.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Full return of the order
In the event that the entire order is returned by the customer to the seller, the refunded amount will correspond to the price of the ordered items as well as the shipping costs.
If you chose a more expensive delivery method, only the cost of standard delivery is refunded. Standard delivery costs correspond to the cheapest shipping option.
Partial order return
If the order is not returned in its entirety, only the amount for the returned item(s) will be refunded, excluding shipping costs.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Exchanges
Exchanges are not accepted. If you wish to make an exchange, you will need to return your order and place a new one.
Item received damaged
No refund for a damaged item will be issued unless the recipient has raised and recorded a formal objection with the carrier or pickup point. We therefore recommend asking the delivery person to wait while you inspect the parcel and its contents.
The customer has 48 hours following receipt to notify the seller of any damaged items.
The customer may contact the seller via email or the contact form.
The request must include:
- photos of the damaged parcel (with the shipping label visible)
- clear photos of the damaged product
- a description of the damage
- details of the objection raised with the carrier.
Limited editions
In the event that a limited edition is actually received damaged, and provided all the aforementioned conditions are met, the seller undertakes to resend the same edition to the buyer at no cost.
Original artworks
In the event that an original artwork is actually received in a damaged condition, and provided all the aforementioned conditions are met, the seller agrees—at his discretion and depending on the specific artwork—to:
- recreate the same artwork and resend it to the buyer free of charge. It should be noted that each artwork is original, unique, and handmade by the artist; therefore, the recreated piece cannot be identical in every detail but will be as close a match as possible.
- or refund the buyer under the same terms as a product returns.
Need help?
Contact us for any question.
